As an impartial third party, MM consultants create a safe environment for two or three people in conflict to provide their perspectives, hear and understand one another, and commit to practical and sustainable solutions that build trust and alignment.
Two partners in a financial services firm were struggling to work together after 8 years in business. Long-festering misunderstandings had metastasized to such a level that they were considering closing the business. After working with them intensively over a few months, the partners gained an understanding about each person’s contribution to the conflict and came up with sustainable solutions, including clarifying their governance roles and implementing tools to communicate more effectively with one another. They are still in business and doing well together.
