When two departments are not aligned on their goals or priorities, their lack of collaboration negatively impacts the entire organization. We help competing groups identify unifying goals, areas of alignment and topics of concern. By digging deep into the underlying causes of conflict, we enable teams to find practical solutions and strategies that build trust and improve results.
A Fortune 50 company was implementing Enterprise Resource Planning (ERP) software. The users of the software and the programmers disagreed about control and project scope. The conflict deteriorated into mutual disrespect, avoidance and budget overruns. We worked with the teams individually and together to unify their goals, clarify their roles and ‘decision rights,’ and rebuild trust so the project could get back on track.